001 / Track your order
Use the order number from your confirmation email. We reply with the current carrier status in plain words.
002 / Find my order
This form sends your order number to us. Connect it to your tracking app in the Edit Me page.
01
Order placed
Confirmation email arrives within minutes.
Day 0
02
Packed
Checked and boxed at the warehouse.
Day 1 to 2
03
Handed to carrier
Tracking number emailed. The first scan can take a day to show.
Day 3
04
In transit
Air freight, then local post. Scans appear every few days.
Day 4 to 12
05
Delivered
Left with you or a neighbour. Photo proof where the carrier offers it.
Day 9 to 14
003 / Delivery
Typical delivery by region.
United Kingdom
UK
6 to 9 days
Free over $60, else $4
Tracked to your door
European Union
27 member states
8 to 12 days
Free over $60, else $5
Tracked to your door
United States
Contiguous states
9 to 14 days
Free over $60, else $6
Tracked, signature not needed
Canada
All provinces
10 to 15 days
Free over $60, else $7
Tracked to your door
Australia and New Zealand
AU, NZ
10 to 16 days
Free over $80, else $8
Tracked to your door
Japan and South Korea
JP, KR
7 to 12 days
Free over $80, else $8
Tracked to your door
Rest of world
Everywhere else
14 to 24 days
$12 flat
Tracked to the border, then local post